NEIGHBORHOOD｜Helinox Apology and Product Recall/Replacement Notice

Thank you very much for your continued support of NEIGHBORHOOD.

We regret to inform you that some printing process defects have been discovered in the following collaborative products with Helinox, released in the spring of 2024, which may result in discoloration.


Affected Products:

Model Name: Sunset Chair
Product Name: NH x HELINOX . SUNSET CHAIR
Parts for Exchange: Seat, Case

Model Name: Cot Convertible
Product Name: NH x HELINOX . COT HIGH
Parts for Exchange: Seat, Case, Cot Leg Case

Model Name: Speed Stool M
Product Name: NH x HELINOX . SPEED STOOL M
Parts for Exchange: Seat, Case, Frame

Model Name: Table Side Storage S
Product Name: NH x HELINOX . TABLE SIDE STORAGE S
Parts for Exchange: Case

Products purchased before July 15, 2024, are eligible.


We have not received any reports of defects from customers at this time. However, Helinox will conduct the recall and exchange of the affected parts of the relevant products.

For more details, please visit the Helinox official website at the following URL:
https://helinox.tokyo/blogs/ニュース/neighborhood-helinox-お詫びと製品回収交換のお知らせ

We deeply apologize for the inconvenience caused to our customers. We appreciate your understanding and cooperation.